Return & Exchange Process
1. Eligibility
Items from timelessfeminine.com may be returned within 14 days of delivery if:
- Unworn, unwashed, and odor-free
- Original tags and packaging are intact
- Accompanied by proof of purchase
2. How to Request a Return
- Log in to your customer account
- Navigate to “Order History”
- Select items for return and choose refund/exchange
- Print prepaid USPS label (U.S. orders only)
3. Return Methods
- U.S. Customers: Free prepaid label
- International: Self-arranged return (customer pays shipping)
- Exchanges: Process as return + new order
4. Refund Timeline
- Processing: 3-5 business days after we receive items
- Refund method: Original payment
- Allow 5-10 business days for bank processing
5. Non-Returnable Items
- Final sale items (marked at checkout)
- Swimwear & lingerie (hygiene reasons)
- Custom/made-to-order pieces
6. Damaged Items
Contact us within 48 hours with:
- Order number
- Photos of damage/defects
- We’ll email a free return label
7. International Returns
- Customer responsible for duties/taxes
- Declare as “Returned Goods” with original value
- Refund excludes original shipping costs
8. Tracking Your Return
- USPS tracking included on all labels
- No refunds for lost untracked packages
9. Questions?
Visit our Returns FAQ for more details.